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FAQs

THE STATUS OF MY ORDER IS "COMPLETE" BUT I HAVE NOT RECEIVED MY ORDER?

"Complete" means that your order has been dispatched. Please check your email for tracking details to follow the delivery status of your order. If you did not receive tracking details via email please use our CONTACT PAGE and a customer service team member will help you track your order.

 

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

We pride ourselves on processing orders quickly. As such, if you need to amend your delivery address we would recommend contacting us via the CONTACT PAGE as soon as possible and a Customer Care team member will help you where possible. PLEASE NOTE : We do not guarantee order changes can be made in time before dispatch. Please take care when entering your shipping information.

 

HOW DO I APPLY A DISCOUNT CODE?

To apply a code, please click through to "View Cart", there is a "Promo Code" option underneath "Subtotal".
Once you click the Promo Code option, a field to enter your code will appear - from here, enter your code and click apply.

 

I WANT TO RETURN A PRODUCT. HOW CAN I DO IT?

Simply contact us with a reason for your return, and we will be happy to help. 

CAN I CANCEL MY ORDER?

We can only cancel orders if they have not begun processing. Please note, we pride ourselves on processing orders quickly as such, we can't guarantee that will be able to fulfil your request.

COLLABORATIONS

If you are interested in doing business with COONAKA, you can email us at info@coonaka.com, and we will consider your proposal.

 

 

 

 

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